STUDENT WORKER, INFORMATION TECHNOLOGY

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STUDENT WORKER, INFORMATION TECHNOLOGY

Salary

$21.39 Hourly

Location

Los Angeles County, CA

Job Type

Temporary

Job Number

R2481E-R

Department

HUMAN RESOURCES COUNTYWIDE EXAMS

Opening Date

10/29/2021

Position/Program Information


With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.

The student Worker Program is designed to provide on-the-job training and experience while participants obtain their degree. We will help you to gain experience in building employment skills, establishing a professional network while continuing your education. This is temporary, part-time position, compensated on an hourly as-needed basis for up to 30 hours per week during instructional period.

The Student Worker, Information Technology, R2481E-R is open to the public. Don't miss your chance, we are accepting application from:

July 14, 2023-Until the needs of the service are met and is subject to closure without prior notice. 


REBULLETIN INFORMATION:
This announcement is being reposted to update the Filing period, Withhold Information, Requirement, Eligibility Information, and Supplemental Questionnaire.

Essential Job Functions

WHAT WILL I DO AS A STUDENT WORKER, INFORMATION TECHNOLOGY? 

  • Performs a variety of basic information technology tasks, including installing and configuring desktop software products and hardware such as personal computers, printers, and modems.
  • Participates in the analysis, design, evaluation, testing, and implementation of computer systems.
  • Provides customer service through help desk support and interacts directly with network users.
  • Conducts hardware and software inventories.
  • Assists in performing programming tasks such as program design, program coding, and testing.
  • Assists in making simple modifications to web page contents.
  • Assists in preparing operating documentation.
  • Assists in conducting training sessions for staff on either a one-to-one basis, or in a group setting.
  • Assist users in identifying and resolving network, software, and hardware problems.
  • Assists in ad hoc report development.

 

Requirements

MINIMUM REQUIREMENTS:
Current enrollment in an accredited college or community college with specialization in the Computer Sciences, Information Technology, or a related field.

LICENSE:
A valid California Class C Driver License or the ability to use an alternative method of transportation when needed to carry out job-related essential functions.

Physical Expectations: 
3 - Moderate: Includes standing or walking most of the time, with bending, stooping, squatting, twisting, and reaching; includes working on irregular surfaces, occasionally lifting objects weighing over 25 pounds, and frequent lifting of 10-25 pounds. 

How do you meet the requirements?
Please provide the following two (2) documents:  

1. Proof of Academic Specialty/Declared Major in Computer Science, Information Technology, or a related field:  
      Acceptable proof includes official or unofficial transcripts or a verification letter which reflect academic specialty. The document must clearly indicate the major or the program that you are currently enrolled.  School admittance letter will NOT be accepted.

2. Proof of Current Enrollment:
       Acceptable proof includes a current Class Schedule confirming applicant has registered for the current or upcoming semester/quarter, letter from School Administration on school letterhead showing the current enrollment status; a student ID with photograph verifying current enrollment or a copy of the official or unofficial transcripts.  Please note, School admittance letter will NOT be accepted.

All the required document(s) must clearly show the name of school and student's name.

What would you do if you cannot attach the documents at the time of filing?
Please email the document(s) to studentworkerexams@hr.lacounty.gov.  Please include your full name and exam title or exam number.


WITHHOLD INFORMATION:
Successful candidates who do not provide proof of (1) academic specialty and (2) current enrollment will be withheld from the eligible list. You will have one (1) year from being placed on the list to provide the required documentation.

If hired, you still need to continue to be enrolled and attend school to maintain status in the position.


Additional Information

OUR ASSESSMENT PROCESS: 
Once we have determined that you meet the requirements, we will invite you to take multiple-choice and/or simulation assessments weighted 100% covering Navigation, Service Orientation, Issue resolution , Accurate Typing, Learning Potential, Achievement, Attentiveness and Desktop Support (Knowledge of Networking, Peripheral  Components, Operating systems, Troubleshooting, and Providing Technical Support).   

TRANSFER OF TEST COMPONENTS:
 

  • Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination.
  •  This examination contains test components that may be used in the future for new examinations and your test scores may be transferred

NOTES:
  • MULTIPLE-CHOICE  AND /OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.
  • All notices will be sent electronically to the email address provided on the application. Multiple-choice and/or simulation assessments scores cannot be given over the telephone.

APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS AND MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER IN THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER.


TEST PREPARATION:
 Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary.
 
  • The online practice tests are available at https://www.shldirect.com/en-us/practice-tests.
  • An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/. Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section.
TESTING ACCOMMODATION:
If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation.

 HOW TO APPLY AND SUBMIT REQUIRED DOCUMENTATION:
Applications must be submitted online only.  We will begin receiving applications on July 14, 2023. All applications must be received before 5:00 p.m. (PT) on the last day of filing.  Applications submitted by U.S. Mail, Fax, or in person will not be accepted.

 Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty,  you can verify at any time by logging in and  following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. 
 
Applicants must either upload required documents as attachments during application submission or email a copy of the required documents to studentworkerexams@hr.lacounty.gov.
 
WHAT TO EXPECT NEXT:
Candidates reporting to meet the minimum requirements will receive an assessment link. Once completed and scored, our office will review your application to verify you’ve met the requirements as stated in the job posting. Only the names of candidates whose qualifications were verified will be shared with the hiring managers. If it is determined that you do not meet the requirements, you may receive a disqualification notice even after you have achieved a passing score on the exam or been placed on the eligibility list. Applicants who successfully pass the test will be placed on the eligible register list for one year (12 months) unless withheld pending the required documentation above. Applicants may not compete in the exam more than once every 12 months.

SOCIAL SECURITY NUMBER:
 Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

 NO SHARING OF USER ID, EMAIL AND PASSWORD:
 All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.

FAIR CHANCE INITIATIVE: 

The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

 ANTI-RACISM, DIVERSITY, AND INCLUSION(ARDI):
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. 

 Do you have any questions? Please contact us using the following information:

Exam Number: R2481E-R
Testing Accommodation Coordinator Email: TestingAccommodations@hr.lacounty.gov
Teletype Phone: (800) 899-4099 (Alternate : (800) 897-0077)
California Relay Services Phone: (800) 735-2922
Department Contact Name: Sophie Zhang
Department Contact Phone: (213) 738-2084
Department Contact Email: studentworkerexams@hr.lacounty.gov 

COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

Your Responsibilities:

1. Completing Your Application:

a. Before submission of the application, it is your responsibility to ensure that all information provided is correct and complete on the application. Incomplete applications cannot be accepted.

b. List each payroll title separately for each job. Do not group your experience. Specify the beginning and ending dates for each job. If you are a Los Angeles County employee and have held multiple positions, do NOT list all of your time with the County under your present payroll title.

c. Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

d. To receive credit, include required documents (e.g., copy of your diploma, transcript, certificate, or license) as directed on the job posting. International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards. Refer to the job posting for specific deadlines for supporting documentation.

2. Requirements on Job Posting:

a. Your application will only be accepted if it clearly shows you meet the requirements. The information you give will determine your eligibility and is subject to verification at any time.

b. You must be at least 16 years of age at the time of appointment unless other age limits are stated on the job posting. The Federal Age Discrimination in Employment Act (ADEA) of 1967, as amended, prohibits discrimination on the basis of age for any individual age 40 or older.

c. Experience is evaluated on the basis of a verifiable 40- hour week, unless specified otherwise. Prorated part-time experience may be acceptable.

3. Application Deadline: All job applications must be completed and submitted before the closing time on the last day of the filing period as indicated on the job posting unless other instructions are provided. Job postings with an open continuous filing period are subject to closure without prior notice. It is to your advantage to file your application early and not wait until the last allowable date and time as you will not be able to apply once the filing period has closed.

4. Change of Name or Address: To change personal information such as your name or address, log into your profile on www.governmentjobs.com and make the necessary change. This can be done at any time.

5. Equal Employment Opportunity/Non-Discrimination Policy:

a. It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, color, religion, sex, national origin, age, sexual orientation, disability, or any other characteristic protected by state or federal law. b. If you are an individual requesting reasonable accommodation(s) in the examination process, please contact the testing accommodation coordinator listed on the job posting. The provision of accommodation(s) may be subject to verification, consistent with state and federal law. All accommodation-related information will remain confidential.

Disclaimer: The County of Los Angeles is not responsible or in any way liable for any computer hardware or software malfunction that may affect the employment application or the application selection process.

You assume all responsibility and risk for the use of this system and the Internet generally. This system and the information provided on it are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. No advice or information given by the County of Los Angeles or its respective employees shall modify the foregoing or create any warranty.

The County of Los Angeles expressly disclaims any warranty that the information on this system or on the Internet generally will be uninterruptible or error free or that any information, software or other material accessible from the system is free of viruses or other harmful components. You shall have no recourse against the County of Los Angeles as the system provider for any alleged or actual infringement of any proprietary rights a user may have in anything posted or retrieved on our system.

The County of Los Angeles shall not be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this system or with the delay or inability to use it (or any linked sites), or for any information obtained through this system, or otherwise arising out of the use of this system, the Internet generally or on any other basis.

NOTE: Your application is submitted using Secure Encryption to ensure the privacy of all information you transmit over the Internet.

By accepting the Use Disclaimer set forth herein, you agree to all of the above terms and further agree to use this Online Job Employment Application System only for the submission of bona fide employment applications to the County of Los Angeles. Any other use of this Online Job Employment Application System, including without limitation any copying, downloading, translating, decompiling, or reverse engineering of the system, data, or related software, shall be a violation of the Use Disclaimer.

Test Preparation: Study Guides and other resources are available to help candidates prepare for employment tests. An interactive system for taking practice tests may be accessed on the Department of Human Resources website at https://hr.lacounty.gov/. Additional resources may be listed on the job posting. 

Veteran’s Credit: In all open competitive examinations, a veteran’s credit of 10 percent of the total credits specified for such examinations will be added to the final passing grade of an honorably discharged veteran who served in the Armed Forces of the United States under any of the following conditions: During a declared war; -or- During the period April 28, 1952 through July 1, 1955; -or- For more than 180 consecutive days, other than for training, any part of which occurred after January 31, 1955, and before October 15, 1976; -or- During the Gulf War from August 2, 1990 through January 2, 1992; -or- For more than 180 consecutive days, other than for training, any part of which occurred during the period beginning September 11, 2001, and ending on August 31, 2010 the last day of Operation Iraqi Freedom; -or- In a campaign or expedition for which a campaign medal or expeditionary medal has been authorized and awarded. Any Armed Forces Expeditionary medal or campaign badge, including El Salvador, Lebanon, Grenada, Panama, Southwest Asia, Somalia, and Haiti qualifies for credit.

A campaign medal holder or Gulf War veteran who originally enlisted after September 7, 1980 (or began active duty on or after October 14, 1982, and has not previously completed 24 months of continuous active duty) must have served continuously for 24 months or the full period called or ordered to active duty.

This also applies to the spouse of such person who, while engaged in such service was wounded, disabled or crippled and thereby permanently prevented from engaging in any remunerative occupation, and also to the widow or widower of any such person who died or was killed while in such service. A DD214, Certificate of Discharge or Separation from Active Duty, or other official documents issued by the branch of service are required as verification of eligibility for Veterans preference. Applicants must submit the documentation for each open competitive exam to qualify for veteran’s credit. More information available at: https://www.opm.gov/policy-data-oversight/veterans-services/vet-guide-for-hr-professionals/

Accreditation Information: Accredited institutions are those listed in the publications of regional, national or international accrediting agencies that are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE). More information is available at: http://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf and http://file.lacounty.gov/SDSInter/dhr/205105_PPG_123_AC E_Resource_Guide.pdf

Background Check: The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about a conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

Career Planning: Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at https://career-pathfinder.hr.lacounty.gov/#/.

Benefit Information: Depending on the position, the successful candidate will enroll in a contributory defined benefit pension plan if the candidate is a “new member” of the County’s defined benefit plan (LACERA) on or after January 1, 2013 (first employed by the County on or after December 1, 2012) – unless she or he established reciprocity with another public retirement system in which she or he was a member before January 1, 2013. It should be noted that County employees do not pay into Social Security, but do pay the Medical Hospital Insurance Tax portion of Social Security at a rate of 1.45%. The Los Angeles County Employees Retirement Association (LACERA) has reciprocal agreements with several public retirement systems in California.

Americans with Disabilities Act of 1990: All positions are open to qualified men and women. Pursuant to the Americans with Disabilities Act of 1990, persons with disabilities who believe they need reasonable accommodation, or help in order to apply for a position, may contact the ADA/Personnel Services for Disabled Persons Coordinator. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. The County will attempt to meet reasonable accommodation requests whenever possible.

Equal Employment Opportunity: It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, disability, or any other characteristic protected by state or federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. 

Los Angeles County Child Support Compliance Program: In an effort to improve compliance with court ordered child, family and spousal support obligations, certain employment and identification information (i.e., name, address, Social Security number and date of hire) is regularly reported to the State Directory of New Hires which may assist in locating persons who owe these obligations. Family Code Section 17512 permits under certain circumstances for additional employment and identifying information to be requested. Applicants will not be disqualified from employment based on this information.

Social Security Act of 2004: Section 419 (c) of Public Law 108-203, the Social Security Protection Act of 2004, requires State and local government employers to disclose the effect of the Windfall Elimination Provision and the Government Pension Offset Provision to employees hired on or after January 1, 2005, in jobs not covered by Social Security. The County of Los Angeles does not participate in the Social Security System. All newly hired County of Los Angeles employees must sign a statement (Form SSA-1945) prior to the start of employment indicating that they are aware of a possible reduction in their future Social Security benefit entitlement. For more information on Social Security and about each provision, you may visit the website www.socialsecurity.gov, or call toll free 1-800-772- 1213. Persons who are deaf or hard of hearing may call the TTY number 1-800-325-0778 or contact a local Social Security office.

Employment Eligibility Information: Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States. Immigration law provides that all persons hired after November 6, 1986, are required to present original documents to the County, within three (3) business days of hiring, which show satisfactory proof of 1) identity and 2) U.S. employment eligibility.

The California Fair Employment and Housing Act (Part 2.8 commencing with Section 12900 of Division 3 of Title 2 of the Government Code) the Regulations of the Fair Employment and Housing Commission (California Code of Regulations, Title 2, Division 4, Sections 7285.0 through 8504) and other applicable laws prohibit employment discrimination based on an applicant's protected characteristics, including race, color, religion, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, sexual orientation, age, pregnancy, childbirth, and other characteristics.

COVID-19 VACCINATION: Some County workforce members may be required to be fully vaccinated against COVID-19. Successful candidates for those positions/classifications may be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department.

 

Updated February 2024

For detailed information, please click here

01
The information you provide on this supplemental questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the examination process. CHECK YOUR ANSWER CAREFULLY. Any mistakes you make and/or any incomplete responses you provide in completing these questions will be used to disqualify your application even if you possess the qualifying experience or education. Be specific as possible and include all information requested. Comments such as "see resume or application" will not be considered as a response. All information is subject to verification at any time in the examination and hiring process. Falsification of any information may result in disqualification or dismissal.
  • Yes, I understand the above information and instructions.
02
Many important notifications including invitation letters will be sent electronically to the email address provided on the application. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. It is important that you provide a valid email address. Moreover, please add szhang@hr.lacounty.gov, studentworkerexams@hr.lacounty.gov, info@governmentjobs.com, talentcentral@shl.com, noreply@proctoru.com, and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.
  • Yes, I understand the above information and instructions.
03
Candidates reporting to meet the minimum requirements will receive an assessment link. Once completed and scored, our office will review your application to verify you've met the requirements as stated in the job posting. Only the names of candidates whose qualifications were verified will be shared with the hiring managers. If it is determined that you do not meet the requirements, you may receive a disqualification notice even after you have achieved a passing score on the exam or been placed on the eligibility list.
  • Yes, I understand the above information and instructions.
04
Are you currently enrolled in an accredited college or community college with specialization in the Computer Sciences, Information Technology, or a related field.
  • Yes
  • No
05
REQUIRED DOCUMENTATION: In order to qualify, you MUST attach the following two (2) documents at the time of filing, or submit within fifteen (15) calendar days from application submission to studentworkerexams@hr.lacounty.gov. All required document(s) must clearly show the name of school and student's name.

If you do not provide the documents at time of submission, you may still apply and be invited to the assessment. However, if you are successful on the assessment, you will be withheld from the eligible list for up to one(1) year until you submit the required documents.

  • Yes, I understand the above information and instructions.
06
Proof of Academic Specialty/Declared Major in Computer Science, Information Technology, or a related field.

Acceptable proof includes official or unofficial transcripts or an official verification letter which reflect academic specialty. The document must clearly indicate the major or the program that you are currently enrolled. School admittance letter will NOT be accepted.

How will you submit Proof of Academic Specialty?
  • I will attach to my application at the time of filing.
  • I will send via email to studentworkerexams@hr.lacounty.gov. Please include your full name and exam title or exam number.
  • I will not be able to provide the required document.
07
Proof of Current Enrollment.

Acceptable proof includes current class schedule confirming applicant has registered for the current or upcoming semester/quarter, letter from school administration on school letterhead showing the current enrollment status; a student ID with photograph verifying current enrollment or a copy of the official or unofficial transcripts. Please note, School admittance letter will NOT be accepted.

How will you submit Proof of Current Enrollment?
  • I will attach to my application at the time of filing.
  • will send via email to studentworkerexams@hr.lacounty.gov. Please include your full name and exam title or exam number.
  • I will not be able to provide the required document.
08
What is your major/area of study?

Required Question

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